We are based in London, United Kingdom

Yes, once shipped, you'll receive a tracking email via carriers like Royal Mail, DHL, or FedEx. You can track via Track My order Page

We offer sizes S to XXL. Refer to our size guide on product pages for measurements to ensure the best fit.

No, we ship only in United Kingdom.

Orders are processed in 2-3 business days. UK delivery takes 6-13 business days.

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. But don't worry, we will make sure that you get your parcel :) If for any reason, your parcel is lost, we will always offer to ship you a new one completely free of charge.

You have a maximum of 30 days from the date you've received all purchased items in the same order to submit a return request.

The return shipping fee must be covered by the customer, unless the original products are defective or incorrect, in which case Aura Loom will cover the costs for eligible exchanges.

Contact Customer Service at support@auraloom.io with your order number, reason for return, and any supporting photos if applicable. The team will review the request, provide a return authorization, and detailed instructions. Then, safely package the item with all tags and original packaging, attach the return authorization form, and ship using a reliable service with tracking.

Approved refunds are processed to the original payment method within 5-7 business days from receipt of the returned item. The bank or credit card provider may require additional time to post the refund, and a confirmation email is sent once processed.

Once the returned item is received and inspected, notification of approval status is provided within 1-2 business days.

All items must be unworn and in original condition with original packaging and all tags attached. Matching sets cannot be returned separately. Returns due to dissatisfaction with styles, colors, personal preferences, sizing issues (refer to sizing chart), loose threads, raw edges, fabric texture, or monitor display differences are not eligible. Damages from usage, washing, improper maintenance, self-repair, modifications, or human factors are not considered defects.

Exchanges are offered for incorrect or defective items. Contact within 14 days of delivery; Aura Loom covers return shipping for eligible exchanges. For incorrect size, follow the return process and place a new order for the correct size.

Loose threads, raw edges, thickness, texture of fabrics, color differences due to monitor display, and returns for style, color, or preference changes are not treated as quality issues. Sizing issues do not constitute quality issues; refer to the sizing chart. Slight differences in design or style between items in the same size may occur, based on actual measurements.

Email: support@auraloom.io
Phone: +44 7466 044987
Address: 69 Friars Road, London E6 1LJ, United Kingdom

UK deliveries cost £6.99 and take 6-13 business days.

Shipments use carriers such as Royal Mail, DHL, and FedEx. Tracking information is emailed after shipment.

Orders are processed within 2-3 business days (Monday to Friday), with a cut-off time of 06:00 PM GMT. No processing occurs on weekends or holidays.

Contact support within 48 hours of receipt.

Contact support immediately.

Cancellations are possible within 24 hours via email to support@auraloom.io for a full refund. After 24 hours, it may not be possible.

Refer to the separate Returns Policy for details.

Email: support@auraloom.io
Phone: +44 7466 044987
Address: 69 Friars Road, London E6 1LJ, United Kingdom